Privacy Policy

1. Introduction

This Privacy Policy explains how Crown (“we”, “our”, or “us”) collects, uses, discloses, and protects the personal information of visitors (“you”) on our website crown-lounge.com.
By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect personal information in the following ways:

• Information you provide directly through our Elementor Forms, including:

  • Name

  • Email address

  • Phone number

  • Company name (optional)

  • Message or enquiry details

• Booking information submitted through SevenRooms booking links, which may include:

  • Reservation details (such as date, time, and number of guests)

  • Contact details (as required by SevenRooms)

  • Special requests or notes you include when making a booking

Please note: All booking data submitted through SevenRooms is handled in accordance with SevenRooms’ own Privacy Policy, which you can view at https://sevenrooms.com/en/privacy-policy/.

3. How We Use Your Information

We use the information collected to:

• Respond to enquiries and provide customer support

• Process and confirm bookings made via SevenRooms

• Improve our website experience and customer service

• Send important updates or information you’ve requested

• Maintain records as required for business or legal purposes

We will not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your information based on:

• Your consent (for form submissions and optional marketing communications)

• Our contractual obligation (to fulfil bookings or respond to enquiries)

• Our legitimate interests (to improve services and website performance)

• Compliance with applicable laws and regulations

5. Sharing of Information

Your information may be shared with:

• SevenRooms, to process and manage bookings

• Service providers assisting in website hosting, analytics, or email delivery (who are bound by confidentiality agreements)

• Legal or regulatory authorities when required by law

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

7. Cookies and Analytics

Our website may use cookies and analytics tools to understand user behavior and improve performance.
You can adjust your browser settings to refuse cookies, but this may affect certain functionalities.

8. Security of Your Information

We take reasonable measures to protect your personal information against loss, misuse, or unauthorized access.
However, please note that no online platform is entirely secure.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal information

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with your local data protection authority

To exercise your rights, contact us at [email protected].

10. External Links

Our website may contain links to third-party websites (including SevenRooms).
We are not responsible for the privacy practices or content of these sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.